Terms & Conditions

 

24-hours cancellation/ re-scheduling policy

Cancellation and re-scheduling must be made 24 hours prior to your appointment. For cancellation and rescheduling made within 24 hours of your appointment, 50% of your treatment fee will be charged.

Returns and Exchanges Policy

 

Products can be refunded/exchanged for valid reasons only, not by simply change of mind.

Hoi Polloi reserves the right to refuse a refund/exchange if the following conditions are not met.

  • Customer must contact us in advance prior to returning product.
  • Products can ONLY be refunded within 14 days of purchased and ONLY for products that have not been opened and with valid receipt for proof of purchase.
  • Products must be returned in the same condition as they were sent, in original packaging and not damaged.
  • Products must be returned at the customer’s expenses and additional shipping charges will incur to return replacement products.

Gift Certificates Conditions

  • Gift certificates cannot be transferred to another person.
  • Gift certificates cannot be redeemed for cash.
  • Gift Certificate number must be quoted at the time of booking and Gift Certificate must be presented at the time of your visit.
  • Gift Certificates are valid for 6 months from date of purchase (unless specified otherwise).
  • Gift Certificates will become invalid and cannot be used if failure to comply with our 24 hour cancellation/re-scheduling policy. E.g. Gift Certificates will be forfeited for cancellation or rescheduling within 24 hours of your appointment.
  • Gift Certificates will not be re-issued for lost or stolen and will not be extended if expired.

Rewards Program Conditions

  • Points must be accumulated to a minimum of 20 points before redemption.
  • Points can only be redeemed on services only at Hoi Polloi Beauty & not on products.
  • Points accumulated can be redeemed in one transaction or be used in parts.
  • Points are not transferable to another person, redeemed as cash or as gift certificates.
  • Points will expire if you are absent from having treatment or purchasing product for more than 6 months at Hoi Polloi
  • Points cannot be redeemed on any promotional offers or series packages.
  • Points get deducted if failure to comply with our 24 hour cancellation/re-scheduling policy.
  • Points system is subject to change at the discretion of Hoi Polloi Beauty

Treatment Series Conditions

  • Treatment series is not transferrable(neither to other name nor to other products/services) and cannot be refunded or redeemed for cash.
  • Cancellation and re-scheduling must be made 24 hours prior to your appointment. For cancellation and re-scheduling made within 24 hours of your appointment, you will be charged for 1 treatment.